Thoughts

A place for education, information, and insights about the water industry.

Topics: water affordability

Customer Engagement and CAPs: Strategies for Water Affordability

August 28, 2018
| By Sophia Stetson
Affordability. It's a word that gets tossed around a lot as water bills continue to rise. Over the past 10 years the  median water bill has risen 75%  and is going to continue to climb as  our  national  wet  infrastructure requires  up to  $1 trillion in rehabilitation investment over the next 25 years . But with  nearly   1 5 % of the US  population  liv ing  below the poverty line  and spending  3% of their after-tax income on water ,  many  families are more vulnerable to bill increases and water shutoffs.  W ater utilities  have the  responsibility  of  maintaining public health by providing high quality, readily accessible water  and many  providers  have shown their commitment to their  low-income  customers through the implementation of  C ustomer  A ssistance  P rograms (CAPs) . In addition to CAPs, online customer engagement can reach low-income customers and help to ease their bill burden before they become delinquent.
 
Why CAPs?
By  taking advantage of  CAPs, 
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Topics: affordability

The Affordability Battle

January 31, 2017
| By Andrea Sospenzo

How to Maintain Infrastructure Without Compromising Affordability There’s a lot we don’t agree on; however, there’s one thing we can all say is true—everyone deserves access to clean water. Drinking water and wastewater utilities have taken on the responsibility of providing clean drinking water and to uphold public health standards in neighborhoods and communities. Unfortunately, there’s always a trade off: utilities have to invest in a variety of innovative technologies and infrastructure to ensure they are up to date with current drinking water standards. In order to pay for these investments, utilities typically rely on customer revenues, which can raise another problem—affordability.

Why Are Water Rates Rising? According to Circle of Blue’s annual water pricing survey, the average monthly water utility bill for a household using 50-100 gallons per person per day rose nearly six percent in 30 major U.S. cities in 2015 and

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