Thoughts

A place for education, information, and insights about the water industry.

Topics: Did you know?

Flowing into Fall 2019

September 25, 2019
| By Ali Barsamian
WaterSmart's platform continu es to evolve. P reviously expand ing from water-use efficiency tools to a broad er set of customer engagement systems. Now, WaterSmart has expanded to a more comprehensive approach to support ing utility operations with automated solutions that help utility staff get more done in less time. Below are some highlights of how WaterSmart's Fall 2019 Release streamlines utility operations .  
 
Summer's over, but will irrigation change?
 
To help manage the transition between dry summer to rainy fall, WaterSmart has enhanced our irrigation detection algorithm . T he 'Irrigators Last Week ' report detect s and track s all irrigation within 48 hours of rain events. Group Messenger empowers u tility staff to educate customers about timed irrigation . Messages are even more powerful now with personalization variables that communicate estimated irrigation volume.  
 
Bills, bills, bills
 
 
Money is a top priority for
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Topics: Did you know?

WaterSmart 2017 Year in Review

December 19, 2017
| By Kelly Coplin
2017 has been a big year at WaterSmart!  Over the past 12 months we expanded  our   customer engagement platform  to provide automated communication management  for  utilities’ most time-intensive  topics - leaks, high bills, and emergency notifications. We also extended our reach into utility bill presentment and electronic billing. Taken as a whole, these new product  capabilities   drive efficiencies and data transparency across the  entire  utility organization.

Here are some highlights of our product releases over the past 12 months.  We'll continue to build upon this momentum to reduce the cost to serve utility customers, protect utility revenue, and improve customer satisfaction in 2018!

Cutting Edge Text and Voice Communications

In 2017 we expanded  Group Messenger , our automated customer messaging  system , to include text and voice communication channels. Because many utilities have more phone numbers on file
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Topics: Research

The 5 Main Drivers of the Water Crisis

June 1, 2016
| By Seth M. Siegel

The California drought has grabbed America’s attention, but our water problems — and the coming scarcity — stem from a lot more than a few years of diminished rain and snow. The U.S. government’s National Intelligence Council predicts that, in less than 10 years, many large countries will be at risk of “state failure,” directly due to the global water crisis.

To explain what caused this problem, check out this infographic.

The causes of the water crisis are global, as are its effects, which will only become more commonplace for Americans. It affects everyone from farms in the American Great Plains to crowded cities in South Africa. Even now, much of the western United States is already at tipping point, as we saw in 2015 with the water crisis in California.

But there is no need for paralyzing fear. New technologies, smart agricultural practices and a determination to tackle the water crisis have enabled many governments and private

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