Thoughts

A place for education, information, and insights about the water industry.

Topics: Did you know?

WaterSmart 2017 Year in Review

December 19, 2017
| By Kelly Coplin
2017 has been a big year at WaterSmart!  Over the past 12 months we expanded  our   customer engagement platform  to provide automated communication management  for  utilities’ most time-intensive  topics - leaks, high bills, and emergency notifications. We also extended our reach into utility bill presentment and electronic billing. Taken as a whole, these new product  capabilities   drive efficiencies and data transparency across the  entire  utility organization.

Here are some highlights of our product releases over the past 12 months.  We'll continue to build upon this momentum to reduce the cost to serve utility customers, protect utility revenue, and improve customer satisfaction in 2018!

Cutting Edge Text and Voice Communications

In 2017 we expanded  Group Messenger , our automated customer messaging  system , to include text and voice communication channels. Because many utilities have more phone numbers on file
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Cutting edge customer engagement through the mail?!

November 30, 2017
| By Seth Engel

Everything old is new again. Vinyl records are making a comeback, 80’s horror flick/pop culture tribute ‘Stranger Things’ is the number 1 show on Netflix, and snail mail is the hot new way for utilities to communicate with their customers.

Don’t believe it? Consider this: water utilities, on average, have email addresses for only one third of their customers (although as we demonstrated in a recent blog post, they probably have their mobile phone number).

But what about the two-thirds of customers that utilities can’t reach via email? Without being able to send timely emails, utilities have three options for communicating with their customers:

  1. Calling the customer directly, though this requires extensive resources and takes time away from other important customer service activities.
  2. Mailing information with the bill.
  3. Not communicating at all.

As much as we talk about digital communications, print remains a relevant, if not

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Water Information Innovation

May 19, 2015
| By Weston McBride

A key to the ongoing success of WaterSmart, or any start-up, is constant innovation, and we're trying to incite a revolution of water information innovation. It’s been a busy quarter for the product team where we’ve launched a bunch of great new product features and improvements based on customer feedback. We can’t wait for you to get a sip of our new solutions!

utility analytics

At the beginning of 2015, we released version 2.0 of our dashboard to all of our customers. The platform has industry-leading data insights, improved data accessibility, and the flexibility to accommodate specific needs of each of our utility partners. Some new analytic features include:

  • Report Subscriptions

It's often easier to receive periodic reports via email when new information becomes available. We now allow utilities to subscribe to periodic reports that are pushed right to their inbox. These reports allow you to actively monitor the water use

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