2017 has been a big year at WaterSmart! Over the past 12 months we expanded ourcustomer engagement platform to provide automated communication management for utilities’ most time-intensive topics - leaks, high bills, and emergency notifications. We also extended our reach into utility bill presentment and electronic billing. Taken as a whole, these new product capabilitiesdrive efficiencies and data transparency across the entire utility organization.
Here are some highlights of our product releases over the past 12 months. We'll continue to build upon this momentum to reduce the cost to serve utility customers, protect utility revenue, and improve customer satisfaction in 2018!
Cutting Edge Text and Voice Communications
In 2017 we expanded Group Messenger, our automated customer messaging system, to include text and voice communication channels. Because many utilities have more phone numbers on file