Thoughts

A place for education, information, and insights about the water industry.

Topics: utility culture

The Retirement Wave is Coming: How will you manage?

August 13, 2019
| By Ali Barsamian
Our lives run on water. It is hard to imagine a day without a steady flow and luckily, in America it is rare we have to consider the possibility. For that security, we must be thankful for the hard-working water utility professionals that spend their days ensuring we have continued access to safe and reliable drinking water. These professionals play a vital role in protecting public health. And for this reason, maintaining a consistent and reliable workforce is incredibly crucial. Thus, a substantial wave of impending retirements in an industry facing recruiting challenges should be cause for concern.
 
It is projected that in the next 10 years, 37 percent of the water utility workers will retire . This is a substantial percentage of the workforce needing to be replenished.  As a result, utility senior management must be prepared to do one of two things: do more with less and/or implement programs that will help them to attract and
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Topics: data anlytics

The Tide Is Turning: A Digital Revolution in Water

January 3, 2019
| By Kevin Kern
 

Many of you have likely been hearing about the “Digital Transformation of Water Utilities.” Everything from Advanced Metering Infrastructure, to distribution network sensors, to modern customer communication systems are driving a wave of acceptance and adoption of new digital technologies throughout the water sector. 

Technology innovation is continuing to disrupt the water sector leading utilities to explore new ways of communicating and engaging with customers. In an environment of constrained resources, utility leaders are also evaluating new approaches to improve operational resilience, particularly in the Western United States where water stress is no longer the exception, but rather the rule.  These same water utilities need to find new ways to effectively communicate with the consumer base to enhance good will, improve customer satisfaction, and gain the political support needed to make ongoing investments in

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