When you reflect on the last time you interacted with a public institution, it likely tested your patience. If that experience was digital, it may have been buggy, cobwebbed with bureaucratic language, and fixated on pushing you back into the analog world with a form to print out. If we look closer at the ways government services miss the mark, we see an exciting design opportunity. We’re lucky to live this opportunity every day at WaterSmart, supporting water utilities with world-class digital tools, while building on the best practices documented by civic technology leaders such as the UK’s Digital Service, US Digital Service, and Code for America.
- Deliver Digital Services Instead of Websites
When public institutions try to “go digital”, that often means carving out a presence on the Web and calling it a day. While this checks a box, it doesn’t get citizens any closer to resolving their needs. For example, a PDF of restaurant...see more