When it comes to collecting payments and maintaining stable revenue, water utility companies face many challenges. One of the most pressing of these challenges is the issue of ever-increasing water rates due to aging water infrastructures and rising treatment costs across the country. In fact, a 2017 research study from Michigan State University shows that water rates have increased by 41% since 2010. If rates continue to rise at this rate over the course of the next 5 years, it’s estimated that over 40 million households in the U.S. won’t be able to afford water.
This issue of affordability is one that looms large for the majority of water utility companies. When water rates rise drastically, utilities see delayed payments and, in some cases, customers are unable to pay bills at all. Since the utility is responsible for the costs associated with maintaining and treating water regardless of the revenue they collect, this leads
Presently, we are in an unprecedented time and each day we are exposed to new information related to the COVID-19 virus. The confusion and uncertainty surrounding the disease can certainly be unsettling. First and foremost, our thoughts are with those around the world who’ve been impacted by the virus. We are hoping for safety and health for all. Thus far, the COVID-19 virus has not been detected in drinking water. It is our understanding that standard water treatment methods used for filtering and disinfecting water, such as those in most municipal drinking water systems, should remove or inactivate pathogens causing COVID-19.
At WaterSmart, the health and safety of our employees, customers, partners and communities is a significant concern for us. We are a technology company, and like many other firms we have taken proactive steps to help minimize the exposure and potential spread of COVID-19, and we are confident in our
On February 5th, the American Water Works Association released “AWWA’s Best Practices for AMI System Rollout as learned by the FGUA” exploring the Florida Governmental Utility Authority’s experience transitioning 27,500 manual meters to Advanced Metering Infrastructure (AMI). The article highlights lessons learned from the AMI project and best practices for other utilities to consider. With the analysis largely focusing on the design, construction and operational components of an AMI rollout, there was a gap for additional best practices utilities should incorporate for a successful AMI implementation and to drive long-term value from the investment.
Communicating the value of AMI
Because AMI implementations can take years to complete, it is beneficial to communicate the end-user benefits well in advance to avoid delays and backlash from customers. Utilities must incorporate a proactive customer engagement strategy to support
- A geographically dispersed user base, spanning over two-thirds of the United States