- A geographically dispersed user base, spanning over two-thirds of the United States
When speaking with anyone who works for a water utility their priorities quickly become apparent. Water quality and reliability, intractably related to each other, form the core mission of any water utility. Without maintaining water quality and safety, customers may become sick or worse. Water suppliers in the United States take great pride in the reliability of service that they have provided for more than a century. No other country in the world has delivered such an extended period of reliability with 24x7 on demand water services. There are few people that live in the U.S. that can recount EVER turning on the tap and not receiving safe, life nourishing drinking water.
And yet the water industry has, in many ways, been a victim of its own success. Customers have come to take clean, reliable drinking water for granted. Most end-users have no comprehension of the effort and cost it takes to deliver a high quality, reliable...see more
As sensor technology becomes more prevalent throughout the water utility industry, the need for software systems to make sense of this flood of data is becoming increasingly critical. Data presentment and business intelligence tools that provide new insights to improve operations may leave utility managers with a broad set of competing priorities. In addition, the adoption and implementation of these new technologies can be both expensive and disruptive to long-standing business processes.
As a software provider to the water utility industry, WaterSmart has a front row seat to these challenges as well as the benefits that new data and communications solutions may offer. We regularly field questions from utilities interested in learning more about the state of ‘Smart’ technology adoption across the industry and whether their utility is keeping up. This led us to initiate a project to learn more about the leading trends related...see more